We understand the importance of time especially when you are waiting on for your medicines. To ensure providing you medicines in real-time, our team of experts have created a shipping policy which puts light on the shipment processes, charges and everything related to it. This policy has been crafted to provide in-depth information about the shipping process we implement. In case of any query or feedback, customers can talk to the customer care team via a toll-free number and an email address displayed on the website.

We deliver the products in 5 to 7 business days. When you place an order with us, our customer care team sends you an email. This email has details about the product you have purchased along with an order tracking code or number. Also, you will be provided with the shipping details. With the help of this order tracking number you can track down your order until it reaches you. We process your order through express shipment. Under special offers and discounts, we offer free shipment too. Get in touch with our customer care team to know more about the ongoing offers.

With the increase in cases of online frauds, people have become sensitive and aware about sharing their vital information online. However, in certain places such as e-commerce websites including online pharmacies, sharing information becomes mandatory to initiate order delivery. We need your contact details along with bank or card details to process your request. We do not store this information with us. It gets scored inside the security software called SSL. This software does not allow entry of third party. The login credentials have been shared with a limited number of people who closely monitor the order processing.

With a prior permission, we use your email addresses to send you emails regarding our newsletters and promotional offers. You can unsubscribe from the service at any point of time. We assure you that your information will not be shared with third party under any circumstances.

Claiming refund could be a tedious process. We ensure that our customer should not go through any sort of discomfort while initiating refund. With our experts, we have designed a refund policy that simplifies the process and explains situation under which you can ask for refund. You can also talk to our customer care team if you wish to get more clarification regarding refund process we implement.

You can initiate refund if:

  • The parcel you received is torn or damaged.
  • It is already opened or with a broken seal.
  • The medicines you have received are post their expiry date.
  • You received wrong medicines.
  • Your parcel has been shipped to wrong address due to fault at our end.
  • If the parcel gets stuck in customs or get lost or stolen.

You cannot initiate refund if:

  • If you provided us wrong shipping address.
  • Order got delayed due to natural calamities.

Refund can be initiated in any of these cases. Generally, we re-ship the product without charging you for the re-shipment. However, you are entitled to ask for total money back. Also, in case of damaged or torn parcel and/or wrong medicines, you need to mail us the images of the parcel/medications to speed up the refund process.